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Delivery Information

Latest Delivery Information

A signature is required upon delivery of all orders so you can order with confidence. If no-one is available at the delivery address the courier will leave a card with details of where your parcel can be picked up from.

Orders are dispatched from Monday-Friday. Orders placed on a Saturday, Sunday, Bank Holiday or after 2pm will be dispatched the following working day.

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Returns Details

We hope you love your new Donaghys purchase however if you are not satisfied for any reason  we are happy to offer a refund or exchange within 14 days of delivery. When returning an order  we will only refund the price of the goods and not the postage unless the goods are damaged or faulty.  This is in addition to, and does not affect your consumer rights.

You can start a return on our dedicated returns portal here

Goods must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). When returning items please put them back in the protective mail bag you received them in or alternative mail bag. If the shoes or box come back to us and are not fit for resale we have the right to refuse a refund.

We recommend that you use recorded delivery. Donaghys are not responsible for any goods damaged or lost in transit.

Any order returning more than 2 items will incur a £3.95 restocking charge for every item returned after the 2nd item which will be deducted from the refund amount. This applies to orders returned in-store or by mail.

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